As Tenancy Wellbeing Officer you will be the main contact for tenants who require more intense support to provide welfare, housing, complex needs along with financial support and assistance. You will work alongside our clients Welfare Benefits Team, Neighborhood Teams and other Community Partners to provide a range of support interventions to help build, manage and sustain tenancies.
Your role will be to work with identified tenants at risk with early interventions and preventive outcomes that promote independence and empower customers to address barriers collaboratively with key agencies.
Other responsibilities for this role include;
- Undertake a full assessment of support requirements, identify interventions from them and partners, and develop individual support plans.
- Manage a caseload of tenants providing a robust, intensive housing management service by establishing and agreeing an appropriate support package.
- Ensure you fully participate in multi-agency meetings aimed at supporting and protecting their most vulnerable tenants, including but not limited to: Safeguarding forums, NHS, Early Help meetings, Multi-agency meetings, Local Authority.
- To work with and support vulnerable people of all ages and abilities to help improve their financial circumstances, tenancy concerns and health. You will establish a relationship based on trust to ensure you provide the necessary support and assistance;
- Provide advice and guidance to customers, you will encourage inclusion and create a truly person-centred approach to promote and enable their tenancies to succeed.
- Develop and maintain individual support plans and records with clear accurate outcomes for each tenant based on their specific identified needs as well as monitoring and delivering positive outcomes.
- Complete an initial assessment to identify areas where support is required to sustain their tenancy and improve wellbeing, then develop the individual plan with the tenant setting realistic timescales and outcomes.
- To effectively use their Case Management and Housing Systems to manage caseload and effectively record case progression and outcomes.
- Work collaboratively with other colleagues and maintain a good knowledge of community information, advice services and other initiatives and support.
- Seek out, develop and maintain effective working relationships with other teams and external parties to ensure tenants and other clients benefit from a comprehensive, co-ordinated and effective support package.
- Develop and apply tenancy support processes and procedures that can be used across the business to support new tenancies, and existing tenants, ranging from low level issues through to the more intensive support of complex cases
- To design and deliver financial capability, behaviour change and tenancy sustainment training courses and briefing sessions on areas of financial inclusion and life skills to individuals and groups.
- Ensure financial health of their tenants including the completion of quick benefits checks, set up bank accounts, setting up affordable repayment plans for utilities and help with setting affordable household budget plan.
- Support to obtain household essential goods through grant funding, local authority or charitable organisations and support Neighbourhood Teams to develop furniture reuse scheme internally.
- Adhere to Safeguarding policy and procedure, referring customers at risk to relevant / appropriate agencies/Local Authority (LA).
- Participate and promote targeted campaigns, working with the marketing team were necessary
- Effectively manage risk, identify and report any issues/breaches regarding Health & Safety, actively promote a safe working environment
- To ensure a high-quality service to customers including, but not limited to, face to face, telephone, written and emails
It is essential that the successful candidate should be able to work on their own initiative and will adhere to and promote their values and behaviours. For the full Person Specification, please see their website.
The salary for this role is £29,180.78 rising to £30,716.62 upon successful completion of probation. Their standard working week is 9am - 5pm Monday to Friday. The successful candidate will enjoy 28 days holiday, hybrid working, plus 3 additional days for Christmas shut down, as well as the option to join the company pension Scheme. For more details on their benefits, please see their website.
They are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
The closing date for this position will be Monday 3rd October 2022.